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 Building on the Promise of Diversity

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• Realize why multiple activities and good intentions are not enough for achieving sustainable progress. • Recast the meaning of diversity as more than just race and gender, but as any set of differences, similarities, and tensions—such as workplace functions, product lines, acquisitions and mergers, customers and markets, blended families, community diversity, and more. • Accept that a realistic goal is not to eliminate diversity tension but to use it as a catalyst to address key issues. • Recognize diversity mixtures, analyze them accurately, and make quality decisions in the midst of differences, similarities, and tensions. • Build an essential set of diversity skills and develop your “diversity maturity”—the wisdom, judgment, and experience to use those skills effectively. • Reflect on the ways you might be “diversity challenged” yourself.

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