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Tom Sawyer Company Customer Service Rated "Excellent" by US Department of Housing and Urban Development (HUD)
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Washington, DC. - February 5, 2009 / -- DiversityBusiness.com /-- The Tom Sawyer Company (TSC) has received high marks for its service to the U.S. Department of Housing and Urban Development (HUD).
TSC maintains a national Communications Call Center (CCC), which assists victims of natural disasters such as Hurricanes Rita, Katrina, Ike and Gustav. TSC customer service strategists provide critical guidance to individuals and families in need of rental assistance.
HUD recently released their 2008 ratings measuring the performance of the Referral Call Center (RCC). In the three categories listed as part of the contract, TSC rated "excellent" in quality of service and timeliness of performance. In the area of business relations, TSC was rated "outstanding". The evaluators added that "TSC was highly committed to customer satisfaction".
"We are proud to be recognized for providing the level of quality service that exceeds our clients' expectations," Carolyn Sawyer, Tom Sawyer Company president and CEO, expressed. "This is the type of service the Tom Sawyer Company is built upon."
In addition to staffing and managing the Communications Call Center, TSC offers support to the Fair Housing and Equal Opportunity Program (FHEO) and the Fair Housing Initiatives Program (FHIP) at HUD. In this role, TSC provides HUD with critical market research for targeting areas with the greatest housing needs.
For over a decade, the Tom Sawyer Company has provided award-winning Communications services to governmental, private sector and non-profit clients world-wide. The firm has offices in two capital cities: Washington, DC and Columbia, SC.
Press Contact: Eddie Parker | Tom Sawyer Company
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