 |
- BBBOnLine
BBBOnLine's mission is to promote trust and confidence on the Internet through the BBBOnLine Reliability and BBBOnLine Privacy programs.
- BizRate.com
Empowering online shoppers by providing the tools and information -- store ratings from customers, price & quality comparisons, special offers -- to choose the right place to buy and get the best deal on every purchase.
- Cheskin Research: Trust in the Wired Americas
Report targeting "the factors that produce a sense of trustworthiness on a website" and probing "the dimensions of online trust across the Americas." The full report is available in MS Word and PDF formats. (7/00)
- ComputerUser: Ethics: A Recession Might Help Us
"If consumers are to continue to patronize Internet retailers, confidence levels must be maintained. If more intrusions occur that directly threaten personal property or privacy, the e-tailing industry may face shoppers fleeing the Net..." (10/00)
- Consumers Union
Providing informative and educational materials developed by Consumers Union's advocacy offices on a variety of consumer issues.
- Epinions.com
Epinions.com offers over one million reviews and comments and covers over 200,000 products and services to help consumers make better buying decisions.
- Europa: Speeches: Cyberspace and Consumer Confidence
Transcript of speech by European Commissioner David Byrne relating to the European Commission's goal of fostering consumer confidence in business-to-consumer e-commerce. (9/18/00)
- Gomez Advisors, Inc.
Provider of e-commerce customer experience measurement, benchmarking, and customer acquisition services to help firms build successful e-businesses and guide consumers in transacting online.
- JS Online: Making Shoppers a Little More Comfortable
"'Pressure through publicity has proven very powerful...It's a good way to ensure credibility and protect customers.'" (3/27/00)
- Keynote Systems, Inc.
Global real-time Internet performance measurement service. Maintains extensive network of customizable software measurement agents connected to major Internet backbones in dozens of metropolitan areas worldwide plus a sophisticated operations center.
- OrderSafeMall.com
Each store rated "Certified Safe" has been rigorously reviewed by highly trained professionals with regard to transaction safety and financial viability. Information includes a rating summary, privacy information, and customer service pros and cons.
- PCWorld.com: Privacy Concerns Dampen Holiday Spirits
"Even as the ranks of online shoppers swell, persistent concerns about security and privacy are still making many consumers shy about spending their money online this holiday season." (12/5/00)
- TrailBreaker
Providing expert advice to assist online shoppers in identifying the best merchants and information resources on the Web.
- TRUSTe
TRUSTe is an independent, non-profit privacy initiative dedicated to building users' trust and confidence on the Internet and accelerating growth of the Internet industry.
- U.S. Federal Trade Commission: E-commerce & the Internet: Consumer Protection
Collection of articles aimed to increase consumer awareness relating to e-commerce and online safety.
- ValueStar
Rating organization of local service businesses and professionals. ValueStar sets the rating standards, administers the rating process, and posts the rating levels for 2 million service businesses in over 300 industry categories.
- WebAssured.com
Independent website certification program and free online dispute resolution service. The company insures online purchases and offers money back guarantees for purchases made at participating member sites, underwritten through Lloyds, London.
- WebWatchdog
WebWatchdog reports on merchants by having shoppers rate their shopping experiences after every purchase. By completing these surveys, shoppers identify the best merchants on the Web, thus raising the overall quality of shopping on the Internet.
|
|
|
|
