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- BusinessWeek: "E-Commerce Failed on its Own Merits"
Retail anthropologist Paco Underhill talks about why e-tailing may never live up to its hype. (1/4/01)
- ComputerUser.com: For E-tail Promotion, Portals Bad as TV Says Dot-com Chief
"Spending money on television ads is a colossal waste of money, and spending money on portals for promotion of an e-retail business might be just as big a waste..." (5/22/00)
- Computerworld: E-retailing Still Stinks
"Giga Information Group found that two-thirds of the 200 major sites it studied didn't supply action links that would let users easily buy or get more information about a product..." (10/9/00)
- CyberAtlas: Future of E-tail Lies With Multi-Channel Retailers
"'The game is not over, and real-world stores still matter...But the winners will be those that master multi-channel marketing and sales, not those that play only in the real-world stores.'" (7/18/00)
- E-Commerce Times: Is the E-tail Thrill Gone?
"E-commerce, accustomed to the enormous expectations placed on it by its early explosive growth, is now in danger of becoming a one-trick pony that only turns out impressive stats once a year. If that." (10/13/00)
- ebiz: E-tail Integration: Online Retailers Bring ERP and CRM Systems to the Fore
"As companies begin to create electronic storefronts, many are realizing that a Web site is only the first step. To take full take advantage of the electronic medium, they need to find a way to integrate this front end into back-end processes..."
- ECommerce Guide: Is Pure Play the Wrong Play?
"'To be successful, online retailers need to exploit other marketing channels simultaneously, such as in-store and catalog sales, as well as private labels...'" (6/20/00)
- Economist.com: Shame About the Statistics
"There is no shortage of numbers out there--nearly a dozen market-research firms and America's Department of Commerce release figures, often weekly--but making sense of them is tough." (12/21/00)
- eWeek: 1-Click Is the Least of E-tailer's Woes
"Why fight over lousy e-commerce patents? It's true that the 1-Click technology makes shopping at Amazon's site snappy for established customers, but the company shouldn't expect to win over the competition by patenting every feature..." (10/16/00)
- Globetechnology.com: More E-tailer Woes on Way: Analysts
"'The model that will emerge for e-tailing will be traditional bricks-and-mortars combined with Internet sales...'" (7/24/00)
- Information Week: Bad E-Tail Experiences Affect Main Street, Too
"Jupiter's latest research indicates that seven of 10 online shoppers who experience poor service online carry their grudges offline by cutting back on shopping at offending websites' brick-and-mortar stores." (3/22/01)
- Inter@ctive Week: E-tailing Is Still Hit and Miss
"Consumers say they will be spending more money online this year, but investors are still frightened by the whole business-to-consumer segment after months of bankruptcies, missed earnings and mounting losses." (10/23/00)
- InternetNews: How To Succeed in E-tail? Just Get It Right
"The research on more than 75 catalog company Web sites found that the top-performing sites offer 'best-practice' solutions including customer personalization, order history and tracking, gift certificates and gift registry capabilities..." (3/3/00)
- IT-Director.com: The Troubled World of E-tail
"Is e-Tail a failed experiment or a new and vibrant sector with some early setbacks?" (8/23/00)
- MoneyCentral Investor: Beyond E-tail and Content: A Growing Sophistication
"On the consumer side, it's hard to tell future e-winners from the e-losers. So here's a guide to where the smart money is flowing: the companies building the backbone of the Internet itself." (4/7/00)
- New York Times: Revving Up the Search Engines to Keep the E-aisles Clear
"More than two-thirds of online retail sites tested by Forrester failed to list the most relevant content in the first page of search results. No wonder sites have suffered from an inability to convert browsers into buyers." Free registr. req. (2/28/01)
- Redherring.com: Fish or Cut Bait: Is E-tail Dead?
"There's no doubt some Internet retailers will survive. Those with sustainable business models from the beginning, strong growth strategies that include a heavy bet on international markets, and margins that don't give products away..." (3/20/00)
- Slashdot: Online Retailing Comes of Age
"Online retailers are getting a lot smarter. The arrogant, customer-abusive tech world could learn a lot from these people, who offer steep discounts, stand behind their products, and actually offer real and free customer support." (1/29/02)
- The Street.com: How E-tail Stocks Might Get Their Groove Back
"So with everyone newly focused on the path to profitability, is there anything that can save these stocks, absent actually moving into the black? Here are some potential catalysts for the group as a whole..." (7/20/00)
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