 |
- Blue Martini Software
Provides enterprise-scale applications to understand, target, and interact with customers and channel partners across multiple touch points, including websites, call centers, wireless devices, e-mail, and online marketplaces.
- CallCenterOps
CallCenterOps.com provides information to those who are involved in real-time customer service via a call center or help desk.
- CC News: FaceTime Gives Voice, Vision to Instant Messaging
"FaceTime, which provides real-time Web-based communications, known as 'instant messaging,' is adding voice and video capability to its offering." The company will resell the offerings as a value-added customer relationship management service. (5/00)
- ClickZ: A Website Is Not a Vending Machine
"Real-time interaction fills the online customer service void, influencing customers to fill, rather than abandon, shopping carts." (6/20/00)
- E-Com
A leading provider of online help to customers/users in real-time, offering a full spectrum of personalized support solutions.
- E-Commerce Times: Products and Services Guide: Live Interaction
Directory of companies providing real-time customer service solutions.
- eSupportNow
eSupportNow (eSN) was founded in 1998 in response to demand from leading e-business sites for real-time, direct customer support and interaction with website visitors.
- Finali
Finali is a managed service provider (MSP) for electronic customer-relationship management (eCRM).
- Groopz
Chat, interact, and guide users through your website by pushing them information, files, and Web pages.
- hey inc.: icontact
Observe surfers on your website, access real-time personalized information about their previous visits, prioritize sales potential, and proactively initiate conversations.
- Internet.com's Electronic Commerce Guide: Real-Time Chat: What are You Waiting for?
Offering a selection of resources for getting started with chat-enabled customer support.
- InternetNews: Electronic Virtual Assistants Becoming Popular, Says Kiwilogic
"Kiwilogic announced Tuesday that international Web design agencies Deepend and BlowUpC have taken out licenses to use Lingubots, enabling them to add an interactive element to their clients' sites." (01/02/01)
- Lipstream
Providing e-businesses the technologies required to deliver multi-person, real-time voice communication on the Net. Lipstream's Live Voice is integrated into e-commerce, customer service, distance learning, and community applications.
- Livefluence
Real-time online customer service and Internet assistance over the Web.
- LivePerson
Web-based technology enables your customer service representatives to communicate with your users via text-based chat.
- Redherring.com: Shop Talk: Are You Being Served?
"The phenomenon is called 'online customer service,' which is a branch of customer-relationship management -- CRM technology -- one of those buzz words created by marketers hoping to put existing technology to use in a new way." (3/9/00)
- RightNow Technologies Inc.
For Web-connected organizations, RightNow Technolgies offers tools to support website operations with fully automated, online customer service, plus tools for online surveys, data analysis, and marketing.
|
|
|
|
