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- CNET: E-tailers Look for Profits With Net-Only Products
"Taking a page from direct sales companies such as L.L. Bean and Dell Computer, a growing number of e-commerce firms are introducing products that consumers can only buy online." (1/24/00)
- Computerworld: Online Stores Add Offline Outlets
"'What people in the mass market are going to come to expect in the future is to be able to order a product through any channel and to pick it up or have it delivered through any channel...'" (8/9/99)
- Dimension Data: Industries: Consumer Goods & Retail
Offering practical insight into the entire value chain, from manufacturing through to retail, including the interplay between merchandising practices, financial flows, and product logistics.
- E-Commerce Times: Study: E-shopping Key to Retail Health
"'Multi-channel retailers who can effectively harness the power of cross-channel integration have the opportunity to develop a significant competitive advantage over those who treat their channels as separate silos...'" (9/26/00)
- IBM: IBM and CommercialWare Enter Strategic Alliance to Provide E-business Solutions to Online Retail Industry
"'Through our relationship with CommercialWare, IBM will be able to offer a complete end-to-end, multi-channel e-commerce enabled retail application...'" (5/3/00)
- InternetNews: Supertracks Creates Retail Channels for Digital Downloads
"By combining Preview's technology and Supertracks' R-Track, which allows retailers to integrate digital distribution technology into their existing e-commerce systems, the companies aim to expedite the selling of digital music downloads." (5/16/00)
- Montgomery Research: White Paper: How CRM Might Be Integrated Into the Internet Channel of Retail
"... Customers who appreciate convenience, customer service, as well as an enhanced shopping experience, seem to feel that a 'webified' store, a traditional store location connected via the Internet...may provide the best of all possible worlds."
- PricewaterhouseCoopers: Retail
Offering a retail team that can help link supplier information with customer data to create an integrated demand chain, leading to success across multiple channels.
- SilliconValley.com: E-tailers Still Searching for Perfect Model
"Customers will expect the same service and inventory from each of the shopping avenues...Retailers need to use each of those channels to create a seamless network where customers can buy items online, make returns at stores and call customer service..."
- Trilogy: Retail Solutions
Trilogy's solutions are multichannel, spanning everything from Web storefronts and "brick and mortar" outlets, to Web-enabled kiosks and ePOS systems.
- Usermagnet: Retail Tech: Daily
Offering current technology-related retail channel news.
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