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- Answers.com
Answers.com develops, markets, and supports Web-enabled customer interaction.
- Applied Innovation Management, Inc.
Among the first in the industry to release a full functioning Web-based help desk, as well as bug tracking, contact, change, asset and inventory, and customer support management systems.
- Apropos Technology
The Apropos solution enables the real-time management of multimedia customer interactions, including traditional voice interactions, e-mails, and Web-based forms of communications.
- Ask Jeeves: Jeeves Solutions
Provides companies with natural language navigation software coupled with customer intelligence systems.
- Banter.com
Offering such services as supplying ready e-mail answers automatically from an existing knowledge base, analyzing and finding solutions to new customer care problems, and coordinating access to the right customer service agent for a business.
- Blue Martini Software
Provides enterprise-scale applications to understand, target, and interact with customers and channel partners across multiple touch points, including websites, call centers, wireless devices, e-mail, and online marketplaces.
- Blue Pumpkin
Blue Pumpkin solutions leverage the capacity of people to foster meaningful customer relationships leading to enhanced customer loyalty and increased profitability.
- Brigade
Provider of Web-based customer support outsourcing services for e-mail and real-time chat customer care communications.
- BroadVision
Supplier of integrated application software suites for conducting e-business on the Web. Provides employees, suppliers, customers and partners with personalized, "self-service" access to information, products, and business processes.
- CustomerSat.com
A leading provider of Internet-based services and solutions for measuring, building, and real-time reporting of customer satisfaction, customer loyalty, and workforce commitment. Includes free trial offer for use of survey builder and services.
- E.piphany
E.piphany provides CRM solutions for over 300 leading companies in the retail, financial services, communications, technology, and travel industries, including over 20 percent of the Fortune 100.
- EchoMail, Inc.
Develops award-winning e-mail direct marketing, customer care, business intelligence, lead management, data warehouse, and e-billing solutions for Fortune 1000 companies serving a variety of industries.
- eGain Communications Corp.
eGain offers licensed and hosted applications for email management, interactive Web and voice collaboration, intelligent self-help agents, and proactive online marketing.
- EnvoyWorldWide
Pioneered the enterprise application messaging space. Provides organizations with highly mobile and global constituents the ability to deliver business-critical information to their key audiences when, where, and how they need it.
- FaceTime
Applications connect FaceTime e-business customers to users on the commercial Instant Messaging networks such as AOL Instant Messenger, Yahoo! Messenger, and others.
- FrontRange Solutions
Dedicated to providing customer-centric solutions for new economy small and medium-sized organizations.
- gem
Provides the people, processes, and technology to facilitate world-class outsourced eCRM services, allowing companies to communicate with their customers in the channel of their choice - e-mail, live chat, or telephone.
- hey inc.: icontact
Observe surfers on your website, access real-time personalized information about their previous visits, prioritize sales potential, and proactively initiate conversations.
- HumanClick
Enables e-commerce websites and personal Web pages to provide their visitors with direct communication to a human being on their site.
- Interact Commerce Corporation
Provider of relationship management software for mid-market companies and small-office/home-office businesses.
- IOCOM
Inbound and outbound service bureau providing customer service, lead generation, order taking, and fulfillment of literature and products to companies who wish to outsource these special services and concentrate on their core competency.
- KANA
Kana helps companies manage customer communications across multiple channels at every stage of the customer lifecycle, from e-mail direct marketing and realtime messaging to customer service and Web self-help.
- LivePerson
Web-based technology enables your customer service representatives to communicate with your users via text-based chat.
- MessageMedia, Inc.
Suite of solutions include information delivery, e-commerce services, permission-based direct marketing, ongoing customer communications, and real-time customer feedback solutions using industry standard Internet protocols.
- Motive Communications
Motive introduces a new model for service that empowers your customers, suppliers and distributors -- in addition to your employees.
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