"CRM packages that automate analysis functions will be more desirable than those that simply provide tables populated with historical data." (10/17/01)
"Though the market for analytic applications may take a short-term dip because of current economic conditions, the long-term prospects look good." (2/22/02)
"Adding an analytics component to your customer relationship management (CRM) strategy can give your organization a valuable snapshot of customer behavior. But managing the data to produce timely and targeted results can be a challenge for IT managers." (4/26/01)
